FAQ
FAQs – Frequently Asked Questions
Have questions? We’ve got answers.
About Our Outdoor Systems
MBM Builds offers a range of pergola systems including bioclimatic pergolas with adjustable louvers, retractable rolling roofs, and fully customized structures designed for year-round outdoor living.
Yes, our frameless glass systems are engineered to fully retract, giving you the flexibility to open or close your space based on weather conditions and personal preference.
A rolling roof system features panels that retract horizontally, providing a completely open ceiling when desired. It offers seamless control over shade, ventilation, and protection against rain or sun.
Absolutely. MBM Builds’ decorative wall panels are designed for versatility, offering moisture-resistant, fire-resistant, and durable performance for both exterior facades and interior feature walls.
Yes. Our pergola systems, glass enclosures, and wall panels are manufactured to withstand wind, rain, snow, and extreme temperatures, ensuring long-lasting durability in all climates.
Definitely. We offer integrated LED lighting, motorized operation, remote controls, and smart automation options to enhance your outdoor living experience.
Ordering and Customizing Your Project
You can easily request a free, no-obligation estimate by filling out the form on our website or scheduling a consultation call with one of our project specialists.
Absolutely. MBM Builds offers fully customizable options, including frame dimensions, powder-coated color finishes, louver designs, integrated lighting, and motorized features.
Production times vary depending on project complexity, but most custom systems are ready within 4 to 6 weeks after design approval and contract signing.
To ensure a smooth process, we recommend sharing space measurements, site photos, preferred product selections, and any design inspirations you have in mind.
Yes. We offer a complimentary design consultation to help refine your project scope, discuss material options, and ensure your system fits your space perfectly.
Yes, MBM Builds ships and supports projects nationwide and internationally. Logistics and delivery schedules may vary based on your location.
Installation, Shipping, and Delivery
Yes. MBM Builds offers professional installation services for most locations. Where direct installation isn’t available, we provide detailed technical guides and support to your local contractors.
We coordinate secure packaging, freight shipping, and customs clearance (if needed) for projects outside New Jersey and New York. We work closely with trusted logistics partners to ensure safe and timely delivery.
Delivery includes transportation of all components, protective packaging, and shipment tracking. Clients will be notified with shipping updates and estimated arrival times.
Ensure that the installation area is cleared, leveled if necessary, and that there is accessible space for unloading materials. Our project managers will provide a preparation checklist before delivery.
While we make every effort to meet scheduled delivery timelines, unexpected delays (such as weather or customs issues) may occur. In such cases, our team will communicate proactively and provide updated timelines.
Yes, we will coordinate closely with you to select a delivery and installation date that fits your schedule, subject to production lead times and shipping availability.
Product Warranty and Maintenance
MBM Builds provides a limited warranty covering manufacturing defects for a period of 5 years on pergola structures and 2 years on motorized components, subject to standard usage conditions.
The warranty covers structural integrity, motor and automation systems (where applicable), and material performance under normal environmental conditions. Damage caused by misuse, extreme weather, or unauthorized modifications is not covered.
Simply contact our support team with your project reference number, description of the issue, and photos if available. Our team will guide you through the next steps for evaluation and resolution.
Regular cleaning with mild soap and water is recommended. Avoid using harsh chemicals or abrasive tools. Annual inspections of mechanical parts and motorized systems are advised to ensure long-term performance.
Yes. MBM Builds maintains an inventory of replacement parts for all our pergola systems, glass panels, and motorized units. Availability may vary by model and year.
No. Regular cleaning and minor maintenance are expected and encouraged. Failure to perform basic upkeep, however, may void portions of the warranty related to preventable wear and tear.
Support After Your Project is Completed
Yes. MBM Builds offers ongoing technical support for all completed projects, ensuring that your outdoor systems continue to perform at their best.
You can reach our support team by email or phone. Alternatively, you can submit a support request through our website, and a specialist will get back to you promptly.
Our team aims to respond to all technical inquiries within 24 to 48 business hours, depending on the nature and urgency of the request.
Basic troubleshooting and technical advice are provided free of charge during the warranty period. Services outside of warranty or additional customization requests may incur a separate service fee.
Yes. Many MBM systems are designed with future upgrades in mind. You can consult with our team to explore options like adding motorization, lighting, or expanding the structure.
MBM Builds offers repair services and replacement parts even after the warranty expires. Contact our service department for a customized repair plan and cost estimate.
